IT Intern at New Era Field and Key Bank Center
Orchard Park, NY 
Posted 5 days ago
Job/Internship Description
Our Exciting Work Environment

Be part of the action at New Era Field and Key Bank Center!

Delaware North Buffalo Sportservice is the exclusive concessions, premium dinning and retail provider for New Era Field.

Grounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the world. At New Era Field, we provide food and beverage concessions, luxury suites catering, and retail for our partners. We’re working behind the scenes and on the front lines – making each guest experience, moment and memory the best it can be.

The Opportunity

The Opportunity

Are you looking to get your start in the world of IT? Do you enjoy working with a team of technology enthusiasts? Are you looking for a challenging position where fast-paced, exciting days are the norm and the term “watching the clock” is nowhere to be found? Is your attention to detail not just something you copied onto your resume – it is a fundamental part of who you are?

Does the above describe you? If so, Delaware North Sportservice at New Era Field and key Bank Center wants you to apply for an internship with our IT team! You will work with the IT Manager and fellow Intern to oversee our technology footprint within the stadium gaining hands-on experience supporting: PC’s, cell phones, tablets, network infrastructure and other general stadium systems, software and hardware. Our goal is ensuring 100% operational efficiency and service to our fans as well as internal staff.

This position requires a highly flexible schedule, working nights, weekends and holidays during the season. This is a highly challenging but highly rewarding opportunity to work in a fast-paced ever-evolving environment. You will be looked at to help improve our operation with ideas and processes that may be new to the environment. This is a seasonal position working regularly within the football and hockey season, part of the offseason and with the opportunity to return for the next season. Only those that have the ability to work independently and within a team environment need to consider this opportunity.

Essential functions include, but are not limited to:

-Maintaining an understanding of our POS systems and maintenance of knowledge base to help ensure complete uptime of environments

-Responding promptly to technical support requests via request system

-Emails and phone calls; troubleshooting errors on location quickly and independently

-Installing, configuring and supporting: PC’s, mobile devices, tablets and other devices

-Assisting in the management of asset inventory

-Assisting in maintaining solutions in knowledge base system

-Following standard operating procedures

-Contributing creative solutions

-Creating, editing and maintaining user accounts


  • Ability to lift/move/maneuver up to 50 lbs.
  • Ability to pull heavy carts of product throughout facility
  • Frequent standing, walking, bending, stooping, lifting and reaching, during entire length of shift


  • Noise level may be moderate to high
  • Exposed to outdoors and variable temperatures, including extreme hot and cold depending on the season
Conditions of Employment

All applicants will be subject to a pre-employment background check.

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.


Position Summary
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Type of Compensation
College Credits Earned
Tuition Assistance
Required Student Status
Preferred Majors
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